Microsoft Windows XP / 2000 / NT /ME / 98 / 95 / 3.1 / MS-DOS
• Upgraded hundreds of users to Windows XP, Windows 2000 Pro, Windows NT 4
• Familiar with antivirus, data recovery, and disk imaging utilities
• Attended Windows 2000 MCSE courses 2001-2002
• Attended Windows NT MCSE courses 1997

Apple Macintosh / Mac OSX
• 20+ years experience using & servicing Macintoshes
• Extensive Mac/PC cross-platform knowledge to help users share documents
or to "Switch"
• Member Apple Consultants Network, 2002-2003
• Formerly worked for 3 Apple dealers, including Chicago Computer Company, Midwest Visual Equipment Company, and Electronic Publishing Services.

Server Administration
• Built and serviced over 100 Dell & Compaq/HP servers running Windows 2003 Server, Windows 2000 Server, Windows 2000 Advanced Server, Windows Small Business Server and Windows NT Server
• Implemented and managed master Domain infrastructure, as well as DHCP, DNS, TCP/IP, WINS, Exchange, IIS, MS-SQL, Terminal Services - 1997-2007
• Managed Netware 3.11/3.12 servers, 1995-2000
• Installed and managed data backup and recovery using Symantec/Veritas Backup Exec, EMC/Dantz Retrospect, and Arcserve
• Attended 3 SQL2000 Administration courses 2002
• Attended Sybase System 7 Training, 1995

Network Administration
• LAN/WAN manager for 7 years using gear from the following companies: 3Com, Asante, Bay, Cisco, Farallon, Linksys, Netgear, Nortel, SMC and others.
• Familiar with firewalls, hubs, switches, routers, proxy servers, as well as with making and testing cables and designing network topologies.
• Installed and maintained T1's, CSU/DSU, DSL, Cable modems, wireless and satellite services
• Remotely managed servers using Telnet, Terminal Services/NT Terminal Server, Citrix Metaframe clients, PC Anywhere, Timbuktu, AppleTalk Remote Access and Remote Desktop.
• Nortel Layer 3 Switch / VLAN training, 1999
• Apple Networking Certification, 1991

Internet
• Built corporate intranets for the American Bar Association and Prudential Preferred Properties using Dreamweaver, PageMill, FrontPage, HTML, Javascript, PERL, Cold Fusion, Webshop, and Microsoft IIS.
• Have troubleshot internet connectivity issues with Ameritech/SBC, AOL, AT&T, Comcast, Earthlink, Lucent, Prodigy, Sprint, and others.
• Managed Checkpoint/NT and Cisco PIX 501 firewalls, 2001-2002
• Created and managed websites for companies in the following industries: advertising, graphic design, legal, printing, and real estate

UNIX / Linux
• Familiar with several UNIX versions: Red Hat & Mandrake Linux, Sun Solaris, BSD, BEOS, NeXT, SCO, AIX, A/UX and OSX
• Attended Introduction to Solaris and Solaris Administration courses - 1999
• Currently running OSX 10.42 Workstation and 10.3 Server

Software Experience
• Certified nearly 100 applications for Y2k for the American Bar Association
• Created how-to documentation in Adobe Acrobat, InDesign, PageMaker, PageMill, Quark XPress, Macromedia Dreamweaver, Microsoft Word & Visio
• A registered owner of 250+ programs including office productivity, graphic design, digital audio, MIDI, and multimedia applications

Training
• 2003-2004 hosted monthly Music/MIDI seminars with The NorthWest of Us, a Chicagoland Mac Users Group.
• May 2003 - Organized and presented Music and the Mac Seminar for over 200 attendees at the NorthWest of Us
• Trained up to 100 users in classrooms 1990-1993
• Trained individuals and small groups of users since 1993
• Applications taught include computer basics, word processing, spreadsheets, databases, graphics, web design, networking, and multimedia

Multimedia
• Record and master audio cd for the band "Wonderful", 2003
• Owner of Stun Studios: ProTools LE, Logic Audio, many virtual instruments, as well as professional instruments and recording hardware.
• Member of Chicago Cubase Users Group
• Bryce animations for Wicker Park Arts festival "Around the Coyote", 1997
• Helped independent filmmakers record & edit audio for film, 1997
• Played piano, organ, synths, bass, and guitar for rock bands in Chicago and South Bend onstages, for live radio, and in recording studios, 1985-2003
• Helped Squeeze (1993) and Elvis Costello (1994) with computer issues